Frequently Asked Questions
Everything you need to know about your Kipling journey.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for bags and accessories?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that personalized items are final sale.
Are Kipling products covered by a warranty?
Yes, our bags come with a 2-year warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
How do I clean my Kipling nylon bag?
We recommend cleaning the fabric with a damp cloth and mild soap. Do not machine wash, tumble dry, or use bleach, as this may damage the water-resistant coating.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.